FREQUENTLY ASKED QUESTIONS

JessicaMichael-Engagement-80.jpg

QUESTION 1:

3 PHOTOGRAPHERS, THAT’S GREAT! BUT HOW DOES IT WORK?
 

Answer:

If you’ve already read our about page you know that we’re a small team of 3 photographers— Stef, Hannah, & Ethan. Most of our packages offer 1 photographer for your day, though we do have a couple of packages for larger weddings that include 2 photographers.

What’s great about 3 people is that if anything were to happen to any of us and one of us unexpectedly can’t make it, we have someone readily available to jump in on a moments notice without disrupting your big day!

Another great thing is that we are all long time friends who have shot side by side for years so we mesh together really well, and know that our work and our approach to shooting is consistent among all 3 of us (there are so many times we look at photos and don’t know who shot what!)

 

QUESTION 2:

what's the process like for receiving photos?
 

ANSWER:

We like to send out a small preview of photos within a few days following your wedding, that way you have a little something to share with your family and friends, because we know they’re all waiting for it ;)

Our turnaround time for all your photos is 4-6 weeks and they’ll be made available via a private online gallery where you can view, share, and download everything. All of our photos are provided in high-resolution (3600 pixels on the longest side at 300 DPI which is perfect for printing).

Anything that we mail out to you (prints, photo book) will be placed in protective packaging for safe shipping, and will be sent out via Canada Post along with tracking information.

 

QUESTION 3:

let's talk money: what's the payment breakdown?
 

ANSWER:

We have 3 instalments for payments:

  1. A non-refundable $900 retainer due upon signing the contract

  2. 50% of your total due 4 weeks before your wedding

  3. Your remaining balance due 4 weeks after your wedding

For our smallest package (4hrs) we do two 50/50 instalments, one as a retainer upon contract signing and the other due 4 weeks following your wedding.

E-Transfer is our preferred method of payment. We also accept cheque, credit card (Visa, MasterCard, Amex) and cash.

We do not offer tax free discounts for cash payments. Unfortunately wedding photography is not considered an applicable service for status / tax except cards, whether on or off a rez.

 

QUESTION 4:

are there additional fees for travel?
 

ANSWER:

Our complimentary travel range is 80km from our home base in Toronto, with travel thereafter charged at $0.80/km.

For example: Gravenhurst, ON is 328km round trip from our home base. This means 248km of this travel will be subject to travel fees. Travel for this trip (248km x $0.80/km) will amount to an additional $198.40

Out of province or out of country travel will have to be discussed more in detail, but just know: we. are. here. for. it. We like to create more custom packages for destination weddings and often add in an extra day (before or after your wedding) for a couples session. Let’s chat about this more if you’re interested!

Take a peek at our Travel Notice page to see when & where we are travelling throughout the year. If listed we will be accepting work in that area with no additional airfare and/or accommodation fees.

 

MarikaSarah-266.jpg

QUESTION 5:

how do engagement sessions work?
 

ANSWER:

We absolutely love engagement sessions! Getting to spend a little more time with you before your wedding day will help you feel more comfortable and confident in front of the cameras with us. Plus, you’ll end up with more photos of the two of you, just celebrating with each other during this crazy time of wedding planning. Honestly, it’s a win-win for everyone which is why we include them in our packages at no extra cost.

Engagement sessions can be shot anytime up to 2 months before your wedding. They last up to 1.5hrs in length, and include as many outfit changes as you can fit into that time frame (people usually go with a formal + informal clothing option, but really it’s up to you!). Sessions can happen anywhere meaningful to you— at home, where you had your first date, at your neighbourhood park— or a location that photographs beautifully and fits your vibe. We’re always happy to help if you feel stuck on planning things out.

Your session will be completed within 1-2 weeks and photos will be made available via a private online gallery.

 

QUESTION 6:

what if i don't want to shoot an engagement session?
 

ANSWER:

No problem! We always look for a reason to shoot together before your wedding (for everything listed above and some) but ultimately, our sessions are included in our packages at no extra cost so to take them out means that there is no price difference. If you want to use it and shoot together we truly would love that, but if not then it’s not a problem.

 

QUESTION 7:

what's your cancellation policy?
 

ANSWER:

Full details on our cancellation policy is outlined in our contract, but simply: if you cancel at anytime, for any reason, we keep your initial retainer + any other payments already made.

If, for whatever reason, we cancel: we’ll notify you in writing and refund all payments that you’ve made.

 

QUESTION 8:

talk nerdy to me, what are you shooting with?
 

ANSWER:

Digital: Canon 5DMKIV. Nikon Z6 II, 50mm f/1.4, 24-70mm f/2.8mm, SB700, 430EXII, MagMod Sphere, and growing.

Film: Although we don’t shoot weddings on film, we all have an assortment of film cameras that we use for personal projects/leisurely use: Hasselblad 500c, Mamiya 645, Rollei B35, Minox 35, and more often than not shooting on Kodak Portra 400 and sometimes Fuji Velvia 100.

We all operate on Mac computers (MacBook Pro, iMac, Mac Pro) always always always backing up our work onto external hard drives and 2 cloud storage systems.

 

QUESTION 9:

CAN YOU SHARE A fun FACT ABOUT YOURSELVES?
 

ANSWER:

Stef has a weird obsession with disco music and absolutely has to sing out loud if she hears a song that she knows (and she’s not a good singer..)

Ethan has broken both wrists + his femur + his kneecap while biking (the last 2 at the same time, think: man on bike vs. tree). You can see more of Stef & Ethan’s personal and editorial work here.

Hannah has 35 plants (at least, I really can’t keep track at this point) in her 500sq ft condo. You can see more of Hannah’s personal and commercial work here.


You know how they say that best friends don’t have very many photos together? That’s all too true for us (and kind of ironic considering we’re photographers) so here are the only other 4 photos of us all together that exist in the world:

 
Screen Shot 2021-02-03 at 1.55.49 PM.png
Screen Shot 2021-02-03 at 1.55.36 PM.png

Screen Shot 2021-02-03 at 2.37.02 PM.png
 
 

top left, 2012-ish:

Possibly skipping class? Definitely walking to the Burger King across the street from our school campus lol. Taken by our friend Lane.

Top right, 2016:

Our first (and for… 4 whole years, the only) formal photo together. Taken in Greece by Hannah’s husband Yiannis.

Bottom left, 2019:

A not so great photo of us at Hannah’s wedding in 2019. Taken by unknown, possibly her husband? After so many gin & sodas none of us can remember haha.

Bottom Right, 2023:

At a wedding we were all working and/or playing at! Look at us remembering to take our own photo :’)